SUPPORT

How can we help?

Find instructions, answers to common questions and the right contact for your Noovia product. For help with an app, program or order, start with the company that provides it.

Interested in trying Noovia? Find a partner program

  • EyeSense GmbH, Stockstädter Str. 17

    63762 Großostheim, Germany
  • +49 6026 942 0
  • info@noovia.health
Getting Started

Setting up your sensor, detector and app.

Sensor & readings

Guidance on wear, connections and our product.

Orders & delivery

Get help with an order, return or replacement.

Downloads

Guides and instructions for 
your product.

DOWNLOADS

Instructions for use.

 

Read the instructions for use before setting up or using your product. They cover application, setup, calibration, everyday care and troubleshooting. Choose the document that matches the product name on your packaging.

Instructions for use

View instructions
Download instructions (PDF)

Need a copy of
your instructions?

Contact the company that supplied your product, or get in touch with us. Have the product name from your packaging to hand.
Contact us
FAQS

What you need to know.

Getting Started

Sensor and readings

Orders and delivery

About Noovia

Use the app specified by your provider and check its current phone compatibility requirements. Follow the instructions supplied 
with your product for application and setup, including any warm-up or calibration steps. You can find the instructions in Downloads.

Follow the requirements in your product’s instructions for use and any prompts in the specified app. These explain whether and when a blood glucose check or calibration is needed.

The sensor measures glucose in the fluid between cells beneath the skin, with a reading every 2 minutes. Other analytes are part of the development roadmap. Explore the Products page to learn how optical sensing works.

The sensor is designed for up to 28 days of wear. Each new sensor comes with a single-use applicator. The rechargeable detector can be reused for up to 2 years. Follow your product’s instructions for care and replacement.

Check your app for connection, setup or calibration messages, then follow the troubleshooting guidance in your instructions. If the issue continues, contact the support team named in your product or program materials. If you feel unwell, seek medical advice.

Your product’s instructions cover everyday care, water exposure, charging and when to stop using or replace the sensor. Follow that guidance and use the named support contact if you need help. Do not reinsert a sensor that has come out.

Contact the company you ordered from or received the device through. It can explain the process and any applicable terms. Have your order details and product name ready.

Noovia focuses on lifestyle insights within partner apps and programs. Medical diabetes management sits with FiberSense CGM, a separate product offering. Always follow the intended use of the product you received; lifestyle feedback should not be used to diagnose a condition or change medication.

Tell us your country and what you’d like to explore using our partner-matching form. We’ll help you explore suitable partner programs where available.

The app or program you use should explain how it collects and uses your information. Read its privacy information for details of access, sharing and your choices. Noovia’s data infrastructure is hosted in the EU; the complete data flow depends on the service.

Need our support?

    Tell us what you need help with. Include the product name and, if you know it, the app or program you use.

    General enquiries
    • EyeSense GmbH, Stockstädter Str. 17,
      
63762 Großostheim, Germany
    • +49 6026 942 0
    • info@noovia.health